ProTek™ by LifeMed
The equipment is only ready if someone keeps it that way.
Equipment that sits unused for weeks still has to work perfectly the moment it is needed. ProTek is the service side of LifeMed Safety® — preventive maintenance, inspection, calibration, and repair that keeps your equipment available, documented, and ready to go. The same people who help you choose it are the people who keep it in service.
On-site and depot service · Colorado, Idaho, Utah, Wyoming, Montana, Nebraska, and South Dakota
A calibration sticker is not a service record.
Plenty of providers will calibrate a device and hand it back. Fewer will tell you what they found, write down what they did, and still have that record two years later when an inspector asks for it.
That gap is the whole reason ProTek exists. Readiness is not a single visit — it is knowing where every unit stands, what is due next, and being able to prove it without a scramble. For an agency running three ambulances across a county, that difference is the difference between a routine renewal and a finding.
What we service
The equipment your crews actually run
If it is capital equipment that has to work on a call, it is probably something we service. If you do not see yours here, ask — the list below is what we are asked for most, not a limit.
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Monitors & defibrillators
LIFEPAK 15, Zoll X Series and R Series, and comparable monitor/defibrillator platforms.
The device a crew reaches for first. Keeping it calibrated is what makes the numbers they treat on the numbers the device is actually delivering.
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Powered cots & loading systems
Stryker Power-PRO and Power-PRO XT cots, Power-LOAD fastening systems, Ferno powered cots and stair chairs.
A cot out of service takes the truck with it. These carry the heaviest duty cycle of anything on the unit, and they wear where you cannot see it.
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Ventilators & airway
Transport ventilators including Hamilton and Zoll Z Vent platforms.
Long transports leave no margin for a device that has drifted out of tolerance since the last time anyone checked.
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Mechanical CPR
LUCAS chest compression systems.
Used rarely and needed absolutely — which is exactly why scheduled verification matters more than the hours on it would suggest.
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Suction & accessories
Portable and onboard suction, plus the batteries, cables, and sensors that keep a unit in service.
The items most likely to be missing or dead when they are needed, and the least likely to be noticed until then.
Preventive maintenance
The work that keeps a truck in service.
Preventive maintenance is scheduled work done to a manufacturer's recommended intervals — before something fails, not after. It is the least dramatic thing we do and the thing that most reliably keeps equipment available.
It is also what a growing number of states ask agencies to document, though the specifics differ from one to the next. Colorado is one current example: a PM policy for each piece of durable medical equipment, conforming to the manufacturer's recommendations, with records retained for the life of the equipment and reviewed at permit renewal.
Whatever your state asks for, the underlying discipline is the same. We schedule the work, perform it, and keep the record — so the next-due date is something you can look up rather than something you have to remember.
6 CCR 1015-3 §14.5.4(A) · effective 2026-07-01 · Colorado
Requirements by state
Maintenance, inspection, documentation, and record-retention requirements are set state by state, and they are not identical. We have not published a state-by-state guide yet — it is on the way. Until then, tell us where you operate and we will walk you through what applies to you.
Ask about your stateWhat you receive on every job
- A written service report covering the work performed
- The PM date and the next-due date
- Any parts replaced
- The calibration record, where calibration applies
Retained for the life of the equipment and retrievable on request — so when someone asks you to prove it, you can.
Inspection, calibration & repair
What keeps a unit dependable between scheduled visits
Inspection
A structured check of the unit's condition and function — what is working, what is wearing, what will need attention next. You find out while there is still time to plan for it, instead of finding out on a call.
Calibration
Verifying that a device delivers what it reports, within the manufacturer's stated tolerances, and recording the result rather than just the pass. Your crew treats on those numbers, so the numbers have to be right.
Repair
On-site where the work can be done properly in the field, at our Loveland bench where it needs the shop. Diagnosed before it is quoted — so a repairable unit comes back to service instead of becoming an unplanned capital purchase.
Cot & loading systems
Powered cots and fastening systems have their own failure modes and their own service demands. We run a dedicated cot repair and service capability so the equipment your crew lifts with keeps working — and the truck stays available.
How service actually goes
Four steps, no surprises
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STEP 01
Tell us what you run
A device list, a serial number, or a rough description of the fleet. You do not need model numbers or part numbers to start the conversation.
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STEP 02
We schedule around your operation
On-site at your station, or at our Loveland bench when a repair needs the shop. Scheduled so a truck is not out of service at the worst possible time.
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STEP 03
We do the work and write it down as we go
Preventive maintenance, inspection, calibration, or repair — with what was found, what was done, and what was replaced recorded at the time, so nothing has to be reconstructed from memory months later.
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STEP 04
You end up with equipment you can vouch for
The unit goes back in service and the record stays on file — the PM date, the next-due date, parts replaced, and the calibration record. When an inspector or a board member asks, the answer is already written down.
Why agencies choose LifeMed Safety
Built around how small agencies actually operate
- Sales and service, one team The people who help you choose the equipment are the people who keep it running. No handoff, no second vendor to chase.
- The record outlives the visit Service history is retained for the life of each unit and can be produced on request — not filed with you and forgotten by us.
- On-site and depot Routine work at your station so a truck is not out of service; bench work at Loveland when a repair genuinely needs the shop.
- Rural and frontier by design Long distances, volunteer schedules, and a PM window that is whenever the truck is not out — the operating reality we built around, not an exception we accommodate.
A straight recommendation, including when it is "not yet." If the right call is to wait, repair what you have, or plan a replacement through LifeCycle™ by LifeMed, that is what we will tell you.
Common questions
What agencies ask us first
- Do you come to us, or does equipment come to you?
- Both. Most preventive maintenance and inspection happens on-site at your station. Bench and depot work happens at our Loveland, Colorado facility when a repair needs the shop, tooling, or a controlled environment.
- Can LifeMed Safety® service equipment even if they aren’t the manufacturer?
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Yes.
Many medical device manufacturers perform service through their own organizations or authorize selected third-party service providers. They may also state that they have not authorized other companies to represent them.
That does not automatically mean another qualified biomedical service organization cannot inspect, maintain, calibrate, or repair the equipment.
Our technical team includes professionals with AAMI credentials, including CBET® and CHTM®, along with manufacturer training on many of the equipment platforms we support.
When manufacturer authorization is required — for example, for certain warranty repairs, proprietary software updates, or other manufacturer-controlled procedures — we’ll tell you. When qualified independent service is appropriate, we’ll explain your options and help you make an informed decision.
Our recommendation is based on what’s best for your equipment, your agency, and your patients — not on whether LifeMed Safety® performs the work.
That’s how we build long-term trust.
- What area do you cover?
- Direct sales and service across Colorado, Idaho, Utah, Wyoming, Montana, Nebraska, and South Dakota. If you are outside those states, call us anyway — we will tell you honestly whether we are the right fit.
- What do I actually receive after a service visit?
- A written service report covering the work performed, the PM date and the next-due date, any parts replaced, and the calibration record. It is retained for the life of the equipment and we can produce it later on request.
- What maintenance requirements apply where we operate?
- That depends on your state — equipment-maintenance and record-keeping rules are set state by state and they are not identical. Colorado is one current example: it requires a preventive-maintenance policy for each piece of durable medical equipment, conforming to the manufacturer’s recommendations, with records retained for the life of the equipment and checked at permit renewal (6 CCR 1015-3 §14.5.4(A), effective 2026-07-01). We have not published a state-by-state guide yet. Tell us where you operate and we will walk you through what applies to you.
- What if the honest answer is that it should not be repaired?
- Then that is what we will tell you, in writing. Sometimes the right call is to repair it, sometimes to plan a replacement, and sometimes to trade it in through LifeCycle by LifeMed. We would rather give you a straight recommendation than sell you the wrong work.
ProTek by LifeMed
Always Ready.
Tell us what you're running. We'll tell you what it needs.